Frequently Asked Questions

FCL (Full Container Load) means you book an entire container for your cargo exclusively. LCL (Less than Container Load) means your cargo shares container space with other shippers' goods. FCL is more cost-effective for large shipments, while LCL is ideal for smaller volumes that don't fill a full container.

Transit times vary by route. Asia to Middle East typically takes 10-18 days, Europe to Middle East 12-20 days, and Asia to North Africa 18-25 days. Actual times depend on the specific ports, shipping line, and whether the route is direct or includes transshipment stops.

Yes, we specialize in project logistics including oversized and heavy-lift cargo. We arrange flat-rack containers, open-top containers, and break-bulk vessels. Our team handles route surveys, permits, and specialized equipment coordination for cargo exceeding standard container dimensions.

Absolutely. We provide reefer container services for temperature-sensitive goods including perishables, pharmaceuticals, and chemicals. Our containers maintain precise temperature ranges from -30°C to +30°C with real-time temperature monitoring throughout the journey.

Air freight is ideal for time-sensitive shipments, high-value goods, perishables, or urgent orders. While more expensive per kilogram, it offers transit times of 1-5 days compared to weeks by sea. It's particularly suitable for e-commerce, fashion, electronics, and pharmaceutical products.

Yes, we offer standard air freight, express services for urgent shipments, and full charter solutions for oversized cargo or time-critical projects. Our express service guarantees priority handling and expedited customs clearance at both origin and destination.

Yes, we are IATA certified and handle DG (Dangerous Goods) shipments in full compliance with IATA regulations. Our team is trained in DG classification, packaging requirements, and documentation. We handle all 9 classes of dangerous goods with proper declarations.

Standard air freight can handle individual pieces up to 5,000 kg on wide-body aircraft. For heavier or oversized cargo, we arrange charter flights with capacity up to 120 tonnes depending on the aircraft type. Contact us for specialized heavy-lift air cargo solutions.

Typically you'll need a commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any product-specific certificates (health, phytosanitary, conformity). Requirements vary by country and product. Our customs team will guide you through the exact documentation needed.

Standard customs clearance takes 1-3 business days in most countries. Pre-cleared or trusted trader shipments can clear within hours. Complex goods requiring inspections or additional permits may take 5-7 days. We offer expedited clearance services for urgent shipments.

Yes, our licensed customs brokers provide professional HS (Harmonized System) code classification services. Correct classification is critical for determining duty rates, applicable regulations, and trade agreement eligibility. We ensure accurate classification to avoid delays and penalties.

Absolutely. We analyze your supply chain to identify applicable free trade agreements, preferential duty rates, and bonded warehousing options that can significantly reduce your customs duties. Our strategic advisory team helps maximize your trade agreement benefits.

While not always legally required, we strongly recommend cargo insurance for all shipments. Carrier liability is limited by international conventions (typically $500 per package for ocean, $20/kg for air). Comprehensive cargo insurance covers the full commercial value of your goods against loss, damage, and delay.

Our all-risk cargo insurance covers physical loss or damage from any external cause during transit, including theft, water damage, breakage, fire, and natural disasters. We also offer specific coverage for war risks, strikes, and temperature deviation for perishable goods.

Notify us immediately upon discovering any damage or loss. Document the damage with photos and preserve all packaging. We'll guide you through the claims process, which typically requires the insurance certificate, commercial invoice, survey report, and evidence of damage. Our claims team handles the entire process.

Premiums typically range from 0.15% to 0.5% of the cargo's CIF (Cost, Insurance & Freight) value, depending on commodity type, route, and packaging. High-value or fragile goods may have slightly higher rates. Contact us for a customized insurance quote.

Yes, we offer comprehensive packaging solutions including custom crating, palletization, shrink-wrapping, and export-grade packaging. Our packaging is designed to withstand the rigors of international shipping and meets ISPM-15 standards for wood packaging materials.

International shipments should use sturdy, export-grade packaging that protects against moisture, vibration, and stacking pressure. Wood packaging must meet ISPM-15 heat treatment requirements. We provide detailed packaging guidelines for different commodity types and shipping modes.

Yes, we specialize in handling fragile, sensitive, and high-value cargo. We use custom cushioning, anti-vibration materials, shock indicators, and tilt-watch devices. For sensitive electronics, we provide ESD-safe packaging and climate-controlled handling.

We provide complete labeling and marking services including shipping labels, barcoding, country-of-origin marking, hazmat labels, and compliance markings. Our labeling meets international standards and destination country requirements.

You can track your shipment in real-time through our tracking page using your tracking number or container number. Our Navix Connect platform provides detailed milestone updates, estimated arrival times, and document access throughout the shipment journey.

Our tracking system provides real-time container/shipment location, vessel/flight details, port calls and transshipment information, customs clearance status, estimated arrival times (AI-powered), and delivery confirmation. You'll receive automated notifications at every major milestone.

Yes, we offer automated email and SMS notifications for key shipment milestones including booking confirmation, departure, transshipment, arrival at destination, customs clearance, and delivery. You can customize which notifications you receive through our platform.

Yes, our Navix Connect platform offers RESTful API integration for tracking data. You can integrate real-time shipment visibility directly into your ERP, WMS, or e-commerce platform. Our API provides webhooks for automated status updates and comprehensive shipment data.

Our headquarters is in Cairo, Egypt, with branch offices in Port Said (Egypt), Dubai (UAE), and Guangzhou (China). We also maintain a global network of vetted agent partners covering all major trade lanes worldwide.

You can request a quote through our website's quote form, by emailing our sales team, or by contacting your nearest office. We typically provide quotations within 2-4 hours for standard shipments. For complex or project cargo, we provide detailed proposals within 24-48 hours.

We serve a wide range of industries including automotive, pharmaceuticals, FMCG, fashion & textiles, oil & gas, perishables & food, electronics, construction materials, and e-commerce. Each industry team brings specialized knowledge of sector-specific regulations and handling requirements.

Yes, we operate modern, WMS-powered warehousing facilities offering storage, pick & pack, kitting, labeling, quality control inspections, and distribution services. We also provide bonded warehousing for goods pending customs clearance or duty-deferred storage.